NDV offers 24/7 on-demand system administration and “remote hands” services. System administration includes a wide range of troubleshooting, upgrading, and installation services on supported server-side software. Remote hands include the following services:
- Providing Racks along with Space & L1 Support Services required for hosting Servers and other network equipments
- Visual monitoring of the collocated Servers and other network equipments
- Shutdown/Reboot of the collocated servers and other network equipment, as directed by customer
- Changing tapes in tape library/drive owned by the customer, as directed by customer
- Handover of tapes, material etc to the customer/representative, as directed by customer
- Help in the movement of equipment in/out of the IDC, from vendor/representative, as directed by customer
- Securing the cables in Equipment and ensuring the power cords in sockets/replacing the cords and cable from Customer spares on site, as directed by customer
- Providing vendors /customer/representative access to the site, as directed by the customer